PRINTING
How do I change my account profile information (name, phone, email, login, or password, etc.)?
You may change your account information anytime after logging into our website.
How do I lookup previous projects, quotes and orders?
After logging into our website, press the My Account link on the top left underneath the ASA.bz logo. From the My Account page, select the Order Control Center menu option. From the “Show” drop down option, select the “Completed Orders” option.
How do I check the production status of a project?
Log into our website, press the My Account link on the top left underneath the ASA.bz logo. From the My Account page, select the Order Control Center menu option. From the “Show” drop down option, select the “Current Orders” option.
You can also call our toll-free customer service number or email for the latest information.
How can I change the specifications of an order that I have placed?
Once an order has been placed only one of our representatives can cancel or change the order. To contact a representative please call or email us.
How do I prepare my project files for production?
Please click on the “File Preparation” link for project file preparation instructions. See also the next question.
How do I upload my project files?
To upload files for production from an email order, first click on the appropriate “Product Name”. After following the link and logging into our web site with your login and password, follow the instructions on each page. Simply click on the “Upload Files” box to upload a file. When the “SendThisFile” box pops up, simply click on each box to upload a file from your computer, just like adding an attachment to an email. You can attach up to five files at one time, just keep clicking “Add” until you are done.
How do I approve a proof for production?
To approve a PDF Proof for production from an email order, please specify with your order that you want a “PDF Proof” to approve in your email notification. We will send you a proof before printing your order—simply email back your approval or you can call it in to us.
MAILERS
Do I have to advertise on both sides of the mailer?
No, the mailer is entirely yours to create your own ad however, you can also choose to share advertising option.
I don’t have artwork is there a charge for design?
You can custom configure your artwork and design online by selecting the “Get Started” button from the home page.
If you require additional graphic design assistance, please see the “People We Use” section on our “Products Page” to view a list of vendors we currently use for graphic design services.
In what areas do you offer mailing lists?
We currently offer mailing lists for San Diego, Los Angeles, Riverside, and San Bernardino counties.
Do I have to pay for the printing expense?
We have two state of the art printers at our facility and do all of the printing jobs in house. We have wrapped up the printing expense in all of the packages that we offer, saving you money on printing. And note–the postage is also included!
Where do you get your mailing lists?
Our mailing lists are developed by us featuring specifically targeted marketing areas and a variety of demographics. We have personally verified each address on our lists. We rate and eliminate non-marketable neighborhoods. You can’t purchase these lists anywhere. Our staff can also provide maps or details of the locations of areas we cover.